
If left, the unit should carry on as normal following your time programs or last settings. If for any reason it has disconnected from the boiler entirely you may be able to use a manual mode or override depending what appliance you have.
We apologise for any inconvenience caused and we thank you for your patience.





Don't leave it to late, check your boiler
- It is normal to have your central heating off over the warmer months, and have your boiler switched to just the hot water mode to help reduce your energy bills. However, it is important to turn your heating back on early and check that everything is working efficiently. A good way to test your boiler and heating system is to run your boiler and radiators at the highest temperature for around 15 minutes and make sure your boiler runs smoothly with no problems. Running this check, can help you identify any problems before you need your boiler the most.
-
It’s normal for air to build up in your heating system over time, causing gurgling sounds, or the tops of your radiators feeling colder than you would expect. If this happens, you will need to bleed your radiators to make sure your heating is working at full efficiency and keeping your house warm throughout winter. After bleeding your radiators check your boiler pressure.
- Your boiler pressure is usually indicated on the boiler by a dial. The optimum boiler pressure is between 1 and 1.5 when the system is cool. If your boiler has lost pressure, this is something you can quickly resolve yourself. Please refer to your boiler user manual.
- Frozen condensate is one of the most common winter problems with modern boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or plumber. During the winter months, standing water in your pipework can freeze. This can in turn cause your boiler to stop working. Insulating your pipework or keeping your heating on at a constant low temperature can help to prevent this from happening. Use the months ahead of winter to ensure your pipework is insulated and prevent unwanted frost from forming later in the year. Should the water in your pipework freeze during the winter months, you can defrost them simply by pouring over warm water or applying a gentle source of heat such as a hairdryer.
- Getting your boiler serviced before the extreme weather arrives is advisable to make sure your boiler is in optimum working condition. This will reduce the risk of you encountering any surprise problems during the winter months.

- Safety - Every year in the UK 50 people die from carbon monoxide poisoning as a result of broken and damaged gas appliances and boilers. (Top tip – for peace of mind keep a carbon monoxide alarm in the room your boiler is kept)
- Save Money - Regular servicing of your boiler can help to improve efficiency, reliability and reduce heating bills.
- Warranties - Many boiler warranties and guarantees require the boiler to receive an annual service, failure to do this can void your warranty or guarantee.
- Save money on repairs - By having your boiler serviced regularly and maintaining it correctly you can save money in the long run as repair costs associated with boilers that aren’t serviced tend to be much higher than maintenance costs for those that are.
- Law for Landlords - It is a legal requirement for Landlords to have boilers in commercial and rented properties serviced annually a CP12 Inspection Certificate must be issued. With our Landlord cover plan we’re able to provide you with a CP12 at your Earliest convenience.
Voted Which Trusted Trader of the month for July
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Here is the publication Which? Came up with for winning trader of the month.
Our July Which? Trusted trader of the month, Blue Flame Services Ltd, is a medium-sized business based in Maryport on the Cumbrian coast. Tim Kemp started the business, working as plumber and heating engineer on his own in 2003. He joined up with his business partner, David Harrison, two years later, and the company now employs 50-60 people, providing plumbing, heating and electrical services throughout Cumbria.
Although Tim started out offering plumbing and heating services, the business has its own electrical division, too. He explained: ‘We realised very early on that it makes sense for both the business and the customer if we could control the job and have all the trades in-house. There’s no down time, and we can manage the job from start to finish.’
The company’s high level of customer service is clear from the many positive reviews on its Which? Trusted Traders profile page. The judges were also particularly impressed by the way Blue Flame Services has fully embraced the Which? Trusted Traders scheme, and how it uses the logo throughout the business and prominently on its promotional material.
Making the most of the endorsement
Blue Flame Services joined Which? Trusted Traders in March 2016, and has amassed well over 160 reviews in its two years on the scheme. The team take the time to respond to each review.
Tim explained: ‘When we get great feedback, we want to pass it on to the lads and the staff. We want to thank our people for the great work they’ve done. We ask the lads to get customers to fill in a card or a review – it’s integral to how we work now.’
There are loads of ways to use your Which? Trusted trader logo, and Blue Flame Services Ltd has taken advantage of most of them. The business has a fleet of vehicles, and the logo is on each one. It’s also on every quote and letterhead, promotional videos, merchandise, adverts in the local paper, brochures and social media.
Blue Flame has incorporated the Which? Trusted trader logo on to its own mascot, as you can see in the example below.
The Which? Trusted trader logo is next to the Blue Flame Services logo at all times. It’s this association that works for the business.
Tim said: ‘It’s an honour to have the Which? Trusted trader logo next to our own. People see it on our vans and they take us seriously as a result. Everybody knows Which? and there’s no other accreditation or association that we want. Which? is the one for us.’
Investing in the community
The Which? Trusted trader of the month judges were very impressed with how the business is active within its local community. ‘The community is kind enough to give us the work, so we want to give something back,’ Tim told us. Blue Flame Services sponsors its local football teams, donates to charity and, most recently, it has set up a partnership with a local school.
‘It’s like a young enterprise scheme,’ Tim explained. ‘It’s a way of bridging the skills gap. A lot of young kids don’t have the communication skills you need to work with customers. We give them the experience of being in the workplace, and it encourages them to work hard at school and get the qualifications they need to go into the business.’
Two students in year 11 are now combining on-the-job training with their studies, with the view to gaining an apprenticeship as gas fitters when they leave school. This provides an amazing opportunity to the students involved, as well as giving Blue Flame Services access to some of the new talent in the area.
The business takes a responsible approach to the environment, too, with its own recycling centre. Blue Flame Services takes the old heating systems it removes from homes and businesses, and strips them down for parts. Some are refurbished and offered for sale on eBay (once they’ve been fully tested), extending their life further and keeping them out of landfill.
‘It creates more jobs,’ Tim said, ‘and it’s a great way for the young apprentices to learn about parts, how to use the tools of the trade and so on, somewhere we can supervise them on site, rather than out in the field. So it works on a number of different levels.’
For all its enterprise within the community, Blue Flame Services’ success is built on a sound basis of the principles of good customer service. Tim said: ‘I realised from the beginning, when I was on my own, that if you’re polite and courteous, and do the job to the best of your ability, you’ll always get repeat work.’ That positive work ethic has definitely paid off.
Many congratulations to our July 2018 Which? Trusted trader of the month, Blue Flame Services Ltd.

If left, the unit should carry on as normal following your time programs or last settings. If for any reason it has disconnected from the boiler entirely you may be able to use a manual mode or override depending what appliance you have.
We apologise for any inconvenience caused and we thank you for your patience.





Don't leave it to late, check your boiler
- It is normal to have your central heating off over the warmer months, and have your boiler switched to just the hot water mode to help reduce your energy bills. However, it is important to turn your heating back on early and check that everything is working efficiently. A good way to test your boiler and heating system is to run your boiler and radiators at the highest temperature for around 15 minutes and make sure your boiler runs smoothly with no problems. Running this check, can help you identify any problems before you need your boiler the most.
-
It’s normal for air to build up in your heating system over time, causing gurgling sounds, or the tops of your radiators feeling colder than you would expect. If this happens, you will need to bleed your radiators to make sure your heating is working at full efficiency and keeping your house warm throughout winter. After bleeding your radiators check your boiler pressure.
- Your boiler pressure is usually indicated on the boiler by a dial. The optimum boiler pressure is between 1 and 1.5 when the system is cool. If your boiler has lost pressure, this is something you can quickly resolve yourself. Please refer to your boiler user manual.
- Frozen condensate is one of the most common winter problems with modern boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or plumber. During the winter months, standing water in your pipework can freeze. This can in turn cause your boiler to stop working. Insulating your pipework or keeping your heating on at a constant low temperature can help to prevent this from happening. Use the months ahead of winter to ensure your pipework is insulated and prevent unwanted frost from forming later in the year. Should the water in your pipework freeze during the winter months, you can defrost them simply by pouring over warm water or applying a gentle source of heat such as a hairdryer.
- Getting your boiler serviced before the extreme weather arrives is advisable to make sure your boiler is in optimum working condition. This will reduce the risk of you encountering any surprise problems during the winter months.

- Safety - Every year in the UK 50 people die from carbon monoxide poisoning as a result of broken and damaged gas appliances and boilers. (Top tip – for peace of mind keep a carbon monoxide alarm in the room your boiler is kept)
- Save Money - Regular servicing of your boiler can help to improve efficiency, reliability and reduce heating bills.
- Warranties - Many boiler warranties and guarantees require the boiler to receive an annual service, failure to do this can void your warranty or guarantee.
- Save money on repairs - By having your boiler serviced regularly and maintaining it correctly you can save money in the long run as repair costs associated with boilers that aren’t serviced tend to be much higher than maintenance costs for those that are.
- Law for Landlords - It is a legal requirement for Landlords to have boilers in commercial and rented properties serviced annually a CP12 Inspection Certificate must be issued. With our Landlord cover plan we’re able to provide you with a CP12 at your Earliest convenience.