
If left, the unit should carry on as normal following your time programs or last settings. If for any reason it has disconnected from the boiler entirely you may be able to use a manual mode or override depending what appliance you have.
We apologise for any inconvenience caused and we thank you for your patience.





Don't leave it to late, check your boiler
- It is normal to have your central heating off over the warmer months, and have your boiler switched to just the hot water mode to help reduce your energy bills. However, it is important to turn your heating back on early and check that everything is working efficiently. A good way to test your boiler and heating system is to run your boiler and radiators at the highest temperature for around 15 minutes and make sure your boiler runs smoothly with no problems. Running this check, can help you identify any problems before you need your boiler the most.
-
It’s normal for air to build up in your heating system over time, causing gurgling sounds, or the tops of your radiators feeling colder than you would expect. If this happens, you will need to bleed your radiators to make sure your heating is working at full efficiency and keeping your house warm throughout winter. After bleeding your radiators check your boiler pressure.
- Your boiler pressure is usually indicated on the boiler by a dial. The optimum boiler pressure is between 1 and 1.5 when the system is cool. If your boiler has lost pressure, this is something you can quickly resolve yourself. Please refer to your boiler user manual.
- Frozen condensate is one of the most common winter problems with modern boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or plumber. During the winter months, standing water in your pipework can freeze. This can in turn cause your boiler to stop working. Insulating your pipework or keeping your heating on at a constant low temperature can help to prevent this from happening. Use the months ahead of winter to ensure your pipework is insulated and prevent unwanted frost from forming later in the year. Should the water in your pipework freeze during the winter months, you can defrost them simply by pouring over warm water or applying a gentle source of heat such as a hairdryer.
- Getting your boiler serviced before the extreme weather arrives is advisable to make sure your boiler is in optimum working condition. This will reduce the risk of you encountering any surprise problems during the winter months.

- Safety - Every year in the UK 50 people die from carbon monoxide poisoning as a result of broken and damaged gas appliances and boilers. (Top tip – for peace of mind keep a carbon monoxide alarm in the room your boiler is kept)
- Save Money - Regular servicing of your boiler can help to improve efficiency, reliability and reduce heating bills.
- Warranties - Many boiler warranties and guarantees require the boiler to receive an annual service, failure to do this can void your warranty or guarantee.
- Save money on repairs - By having your boiler serviced regularly and maintaining it correctly you can save money in the long run as repair costs associated with boilers that aren’t serviced tend to be much higher than maintenance costs for those that are.
- Law for Landlords - It is a legal requirement for Landlords to have boilers in commercial and rented properties serviced annually a CP12 Inspection Certificate must be issued. With our Landlord cover plan we’re able to provide you with a CP12 at your Earliest convenience.
Gas Safety Week
Keeping the nation safe.

We are proud to be supporting Gas Safety Week 2016, taking place 19th – 25th September.
Gas Safety Week is an annual safety event to raise awareness of gas safety and the importance of taking care of your gas appliances. It is co-ordinated by Gas Safe Register, the official list of gas engineers who are legally allowed to work on gas. Here at Blue Flame all of our engineers are fully qualified and are Gas Safe registered.
Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning. Every year thousands of people across the UK are diagnosed with carbon monoxide poisoning. It is a highly poisonous gas. You can’t see it, taste it or smell it, but it can kill quickly with no warning.
Tenants
By taking care of your gas appliances properly you are taking care of your home and your loved ones. Follow these few simple checks to keep you and your family safe.
·Check your Landlord’s Gas Safety Record. By law, your landlord must keep gas appliances supplied for you to use in good condition. They should arrange a gas safety check every 12 months and give you a record of the check.
·Check any gas appliances you own every year. Gas appliances should be safety checked once a year and serviced regularly by a Gas Safe registered engineer. Set a reminder so you don’t forget at www.staygassafe.co.uk.
·Check your engineer is Gas Safe registered. You can find and check an engineer at www.GasSafeRegister.co.uk or call 0800 408 5500.
·Check the engineer’s Gas Safe Register ID card. Make sure they are qualified for the work you need doing. You can find this information on the back of the card.
·Check for warning signs your appliances aren’t working correctly e.g. lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance and too much condensation in the room.
·Know the six signs of carbon monoxide poisoning – headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.
·Have an audible carbon monoxide alarm. This will alert you if there is carbon monoxide in your home.
Landlords:
Landlords are legally responsible for the safety of their tenants. Landlords should make sure maintenance and annual safety checks on gas appliances are carried out by a Gas Safe registered engineer.
If you’re a landlord, you are legally obliged to make sure:
·Pipe-work, appliances and flues provided for tenants are maintained in a safe condition.
·All appliances and flues provided for tenant’s use have an annual safety check. Set a reminder so you don’t forget at www.staygassafe.co.uk.
·Maintenance and annual safety checks are carried out by an engineer registered with Gas Safe Register.
·All gas equipment (including any appliance left by a previous tenant) is safe or otherwise removed before re-letting.
·A Gas Safety Record is provided to the tenant within 28 days of completing the check or to any new tenant before they move in.
·You keep a copy of the Gas Safety Record for two years.
·Before any gas work is carried out always check the engineer’s ID card and make sure the engineer is qualified for the work you need doing. Encourage your tenants to do the same.
For more information and to find and check an engineer go to www.GasSafeRegister.co.uk

If left, the unit should carry on as normal following your time programs or last settings. If for any reason it has disconnected from the boiler entirely you may be able to use a manual mode or override depending what appliance you have.
We apologise for any inconvenience caused and we thank you for your patience.





Don't leave it to late, check your boiler
- It is normal to have your central heating off over the warmer months, and have your boiler switched to just the hot water mode to help reduce your energy bills. However, it is important to turn your heating back on early and check that everything is working efficiently. A good way to test your boiler and heating system is to run your boiler and radiators at the highest temperature for around 15 minutes and make sure your boiler runs smoothly with no problems. Running this check, can help you identify any problems before you need your boiler the most.
-
It’s normal for air to build up in your heating system over time, causing gurgling sounds, or the tops of your radiators feeling colder than you would expect. If this happens, you will need to bleed your radiators to make sure your heating is working at full efficiency and keeping your house warm throughout winter. After bleeding your radiators check your boiler pressure.
- Your boiler pressure is usually indicated on the boiler by a dial. The optimum boiler pressure is between 1 and 1.5 when the system is cool. If your boiler has lost pressure, this is something you can quickly resolve yourself. Please refer to your boiler user manual.
- Frozen condensate is one of the most common winter problems with modern boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or plumber. During the winter months, standing water in your pipework can freeze. This can in turn cause your boiler to stop working. Insulating your pipework or keeping your heating on at a constant low temperature can help to prevent this from happening. Use the months ahead of winter to ensure your pipework is insulated and prevent unwanted frost from forming later in the year. Should the water in your pipework freeze during the winter months, you can defrost them simply by pouring over warm water or applying a gentle source of heat such as a hairdryer.
- Getting your boiler serviced before the extreme weather arrives is advisable to make sure your boiler is in optimum working condition. This will reduce the risk of you encountering any surprise problems during the winter months.

- Safety - Every year in the UK 50 people die from carbon monoxide poisoning as a result of broken and damaged gas appliances and boilers. (Top tip – for peace of mind keep a carbon monoxide alarm in the room your boiler is kept)
- Save Money - Regular servicing of your boiler can help to improve efficiency, reliability and reduce heating bills.
- Warranties - Many boiler warranties and guarantees require the boiler to receive an annual service, failure to do this can void your warranty or guarantee.
- Save money on repairs - By having your boiler serviced regularly and maintaining it correctly you can save money in the long run as repair costs associated with boilers that aren’t serviced tend to be much higher than maintenance costs for those that are.
- Law for Landlords - It is a legal requirement for Landlords to have boilers in commercial and rented properties serviced annually a CP12 Inspection Certificate must be issued. With our Landlord cover plan we’re able to provide you with a CP12 at your Earliest convenience.