Testimonials

Blue Flame – the plumbing and heating company you can rely on

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Photo - Tim Kemp (director) & David Harrison (director)
Read our reviews on Which? Trusted Traders.
We are proud to be one of Cumbria’s most reputable plumbing and heating companies.
Many of our valued customers have left some great reviews below.
"Great job"
Every aspect of the job has been professional. Staff have been very helpful, from the ladies in the office to the engineers that came to fit my new boiler. Couldn't recommend Blue Flame enough.
Elizabeth, Cumbria (via Which Trusted Traders)

"Professional, efficient & helpful"
Firstly, we would just like to say a big thank you to Andrew and Adam (and the electrician's team) who installed our new boiler and towel rail and sorted the sink waste - they did a fantastic job. They were all very professional, efficient and helpful and left the areas they worked in very clean and tidy. Thank you also for the lovely flowers that we received this afternoon - that’s very kind, and I’m sure my better half, Helena, will enjoy the surprise when she gets home from work.

Thanks also for the great customer service from your office team. Everyone was very helpful and professional.

"Thank you"
Thank you to David from Blue Flame. He came today and fixed the cooker socket. Thanks Craig Muller for the recommendation
Joan, Dearham

"Great Job"
Thank you Blue Flame for the flowers. The guys have done a great job, they were very professional and I'll definitely use Blue Flame again.
Eva Fitzgerald

"Very happy"
Boiler all sorted now. Very happy with the way John worked!
Our thanks to both you and he for your efficiency in dealing with the problem.
John Lloyd-Martin

"Nothing too much trouble"
The men who fitted my bathroom are a credit to themselves and to your company. Always on time, nothing too much trouble and very polite at all times.
Thank you to you both....great job.
Leslieanne and Paul Cartmell

“Efficient and friendly”

“To Craig and team, many thanks for another great job - efficient and friendly lads as always”
D. Daniel, Maryport
“A big thankyou to Blue Flame”
“I’d like to say a very big thank you to Blue Flame of Maryport for a fantastic job converting my bathroom into a wet room. It had taken a week and was finished today at midday. I’m so grateful to Stuart and Danny who have been a pleasure to have in my home. Their work is excellent and I would recommend their company. Well done
lads, you’ve done me proud and I’m so happy”
E. Yeowart, Maryport
“Great customer services”
“Great #custserv this week from @BlueFlameServs thought getting a new boiler would be so stressful but wasn't at all! The guys were great and we're loving our #nest!”
Dianne R, Whitehaven - Via Twitter: @DianneCumbria
“Polite and courteous”
“We'd like to thank your fitters for all their hard work when moving the boiler for us. They were polite and courteous throughout, and did an excellent job on the boiler move itself, and repairing the old flue and pipe holes in the external kitchen wall. We are very pleased with the final result”
R Stubbs, Maryport
“Highly recommendable”
“It was very refreshing on contacting Blue Flame Maryport to speak with a polite, professional and efficient receptionist, who organised a price, time and date for completion of 4 small plumbing jobs for us. We have been let down by other local plumbers time and time again. Darren is a very nice polite, mannerly and very efficient young man from Blue Flame. He arrived at the arranged time and undertook the jobs. He completed them quickly and professionally to a high standard, and cleaned up afterwards. We are extremely satisfied with the jobs undertaken. We would certainly recommend Blue Flame and shall certainly use them again. Interestingly Darren informed us that Blue Flame also do electrical work too. This is another area we have experienced great frustrations trying to arrange work needed. Blue Flame will be No. 1 for us to use for both services the next time they are needed”
D.H. Crosby
“Tidy work”
“To David, Tim and team, many thanks for another job well done - excellent team - quick, efficient, tidy work. Best wishes, DD”
D. D. Maryport
“A lovely job”
“Thank you to all who worked at our home. You have made a lovely job, and we are very pleased with all your hard work”
S & L Maryport
“The best customer service”
“Dear Dave, I just want to say a big thank you to you and your company for the help you have given me in getting over the recent death of my wife, it might seem you haven’t done anything but I can assure you that you have. I would also like to say that I have experienced both British Gas and your company, and I can honestly say that the customer service I received from your company was by far the best. Yours showed how much you care about your customers, I have been in a customer facing business all my working life, and yours is the best customer service I have received. The three lads Andrew, Paul and Luke, were a credit to themselves and you, no problem was too much for them, even when my grandkids were in the way. Their individual knowledge was good, and it was a pleasure to have them working in my house. Their customer service was brilliant. I don’t know if all your employees go on a customer service course, if they do, it is certainly money well spent. If they don’t, they must get it off yourself. Once again, a big thankyou, and if anybody asks me about gas or electrical services, I know who I will recommend”
Nigel Potter
“Absolutely delighted”
“My father had a wet-floor shower installed by yourselves last week. He is absolutely delighted with it and the shower will make life a lot easier for him. (My brother has been physically lifting him out of the bath for the past 14 months and has been washing him on a regular basis!) The workmen were lovely with my father (he is 78 years old and has some Vascular Dementia problems). Would you please pass on our thanks to the workmen for their patience and time”
Claire Litt, Whitehaven
“High standards and good manners”
“We would just like to take this opportunity to thank Blue Flame for the excellent job they did transforming Mum’s unsafe bathroom into a wonderful safe wet room. We cannot praise all the workmen enough for their high standards and good manners throughout the job, especially Darren Pape and Andrew Manchester. We have used Blue Flame on numerous occasions and would have no hesitation in recommending your company to anyone"
Thank you once again for an excellent job”
Peter & Mary Addison, Maryport
“Friendly and patient”
“Blue Flame - Thank you to David Harrison for his help and advice. Thank you to Karen for being friendly and patient. Thank you to Andrew Tomlinson and Matthew - two good workers and courteous lads! A job well done”
Margaret and Joe Semple
“A fantastic offer on tank installation”
“Dear Blue Flame, I am writing to express my thanks and appreciation for the service that I have received from everyone involved with planning, supplying and fitting my replacement boiler. I first contacted you having decided on replacing my oil boiler with a Worcester Bosch boiler and finding you on their accredited list of installers. My initial telephone call was dealt with in an efficient and friendly manner and I was put in touch with Craig. As my point of contact with Blue Flame, I felt totally assured and confident with the advice and communication that Craig gave me from start to finish. He is an affable chap and a really good front to your company. I was particularly pleased that Craig pointed me in the direction of going for a LPG system rather than the replacement oil boiler that I had planned. Also the immediate contact that he provided with Calor was very timely and beneficial as they had a fantastic offer on tank installation which I just managed to take advantage of before the offer ended. Following the installation of the LPG tank, Craig had everything in place for fitting the new boiler straight away. The plumbers and electricians that came to carry out the installation were a credit to your company. They were professional and polite, and really did an excellent job which we are very pleased with. I couldn't be happier with Blue Flame and I am looking forward to a long relationship with your company looking after my boiler and central hearing system for years to come”
Huw Crosby, Maryport
“Punctual and diligent”
“Dear Tim, this letter is to acknowledge the work that Andrew and Dylan did in our property on Friday and Saturday 25th & 26th October. They were punctual both mornings and worked diligently all day. They were polite, friendly and left the work areas clean and tidy each day. We have no hesitation in commending them for their work”
Sheila Broderick & Chris O'Neill, Workington
"Fantastic job"
Just wanted to say the two lads have done a fantastic job so tidy and neat fitting oil tank looks good as well.
Many thanks to yourself as well for all your hard work.
Heating is excellent .
Kind regards
Neil Smith

“Impressive”
““To all the personnel who worked on my property on 14th February - what a beautiful job they did on the central heating system. It was finished in one day and the tradesmen were well mannered and courteous and cleaned up after the job was finished. I would recommend the tradesmen to all my friends. It is so refreshing to see work carried out to such a high standard. Once again, thank you very much My husband, ex-building trade employee was impressed also”  
Joan and Peter Greener, Dearham
 Look no further
if you need an efficient
reliable and professional plumbing
and heating company in Cumbria.
Call us today  
01900 816672

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