
If left, the unit should carry on as normal following your time programs or last settings. If for any reason it has disconnected from the boiler entirely you may be able to use a manual mode or override depending what appliance you have.
We apologise for any inconvenience caused and we thank you for your patience.





Don't leave it to late, check your boiler
- It is normal to have your central heating off over the warmer months, and have your boiler switched to just the hot water mode to help reduce your energy bills. However, it is important to turn your heating back on early and check that everything is working efficiently. A good way to test your boiler and heating system is to run your boiler and radiators at the highest temperature for around 15 minutes and make sure your boiler runs smoothly with no problems. Running this check, can help you identify any problems before you need your boiler the most.
-
It’s normal for air to build up in your heating system over time, causing gurgling sounds, or the tops of your radiators feeling colder than you would expect. If this happens, you will need to bleed your radiators to make sure your heating is working at full efficiency and keeping your house warm throughout winter. After bleeding your radiators check your boiler pressure.
- Your boiler pressure is usually indicated on the boiler by a dial. The optimum boiler pressure is between 1 and 1.5 when the system is cool. If your boiler has lost pressure, this is something you can quickly resolve yourself. Please refer to your boiler user manual.
- Frozen condensate is one of the most common winter problems with modern boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or plumber. During the winter months, standing water in your pipework can freeze. This can in turn cause your boiler to stop working. Insulating your pipework or keeping your heating on at a constant low temperature can help to prevent this from happening. Use the months ahead of winter to ensure your pipework is insulated and prevent unwanted frost from forming later in the year. Should the water in your pipework freeze during the winter months, you can defrost them simply by pouring over warm water or applying a gentle source of heat such as a hairdryer.
- Getting your boiler serviced before the extreme weather arrives is advisable to make sure your boiler is in optimum working condition. This will reduce the risk of you encountering any surprise problems during the winter months.

- Safety - Every year in the UK 50 people die from carbon monoxide poisoning as a result of broken and damaged gas appliances and boilers. (Top tip – for peace of mind keep a carbon monoxide alarm in the room your boiler is kept)
- Save Money - Regular servicing of your boiler can help to improve efficiency, reliability and reduce heating bills.
- Warranties - Many boiler warranties and guarantees require the boiler to receive an annual service, failure to do this can void your warranty or guarantee.
- Save money on repairs - By having your boiler serviced regularly and maintaining it correctly you can save money in the long run as repair costs associated with boilers that aren’t serviced tend to be much higher than maintenance costs for those that are.
- Law for Landlords - It is a legal requirement for Landlords to have boilers in commercial and rented properties serviced annually a CP12 Inspection Certificate must be issued. With our Landlord cover plan we’re able to provide you with a CP12 at your Earliest convenience.
The silent killer 29/10/2015
Some of you may have seen the section this morning on ITV which discussed the implications of carbon monoxide poisoning. (Source – ITV.com)
I think what is hard for many to understand is the fact that you could be being poisoned without even realising it. Carbon monoxide is odourless and tasteless, and kills around 40 people every year, with 200 needing hospital treatment. (Source -NHS.uk)
This makes it even more important that your gas appliances are serviced regularly by a Gas Safe qualified engineer, and that you have a working carbon monoxide alarm in each room that has a gas or solid fuel appliance installed.
If your appliance has not been serviced for over 12 months, the gas flame or pilot light is burning yellow rather than blue, or you have any safety concerns at all, then please get in touch with us straight away.

If left, the unit should carry on as normal following your time programs or last settings. If for any reason it has disconnected from the boiler entirely you may be able to use a manual mode or override depending what appliance you have.
We apologise for any inconvenience caused and we thank you for your patience.





Don't leave it to late, check your boiler
- It is normal to have your central heating off over the warmer months, and have your boiler switched to just the hot water mode to help reduce your energy bills. However, it is important to turn your heating back on early and check that everything is working efficiently. A good way to test your boiler and heating system is to run your boiler and radiators at the highest temperature for around 15 minutes and make sure your boiler runs smoothly with no problems. Running this check, can help you identify any problems before you need your boiler the most.
-
It’s normal for air to build up in your heating system over time, causing gurgling sounds, or the tops of your radiators feeling colder than you would expect. If this happens, you will need to bleed your radiators to make sure your heating is working at full efficiency and keeping your house warm throughout winter. After bleeding your radiators check your boiler pressure.
- Your boiler pressure is usually indicated on the boiler by a dial. The optimum boiler pressure is between 1 and 1.5 when the system is cool. If your boiler has lost pressure, this is something you can quickly resolve yourself. Please refer to your boiler user manual.
- Frozen condensate is one of the most common winter problems with modern boilers. If part of your condensate pipework is outside, then in very cold weather it may freeze. This could cause your boiler to stop working. You might hear a gurgling noise coming from the boiler and if your boiler has a digital display, you might see an ‘EA’ error code too. There’s no need to worry if your condensate pipe freezes. You can usually thaw it safely without the need to call an installer or plumber. During the winter months, standing water in your pipework can freeze. This can in turn cause your boiler to stop working. Insulating your pipework or keeping your heating on at a constant low temperature can help to prevent this from happening. Use the months ahead of winter to ensure your pipework is insulated and prevent unwanted frost from forming later in the year. Should the water in your pipework freeze during the winter months, you can defrost them simply by pouring over warm water or applying a gentle source of heat such as a hairdryer.
- Getting your boiler serviced before the extreme weather arrives is advisable to make sure your boiler is in optimum working condition. This will reduce the risk of you encountering any surprise problems during the winter months.

- Safety - Every year in the UK 50 people die from carbon monoxide poisoning as a result of broken and damaged gas appliances and boilers. (Top tip – for peace of mind keep a carbon monoxide alarm in the room your boiler is kept)
- Save Money - Regular servicing of your boiler can help to improve efficiency, reliability and reduce heating bills.
- Warranties - Many boiler warranties and guarantees require the boiler to receive an annual service, failure to do this can void your warranty or guarantee.
- Save money on repairs - By having your boiler serviced regularly and maintaining it correctly you can save money in the long run as repair costs associated with boilers that aren’t serviced tend to be much higher than maintenance costs for those that are.
- Law for Landlords - It is a legal requirement for Landlords to have boilers in commercial and rented properties serviced annually a CP12 Inspection Certificate must be issued. With our Landlord cover plan we’re able to provide you with a CP12 at your Earliest convenience.